Frequently Asked Questions

Got questions? Check our most frequently asked questions here, if you still need help then please contact us at info@barbellregiment

Order Questions

We understand that mistakes can happen during the excitement of ordering. If your order has not yet been fulfilled for shipment, we can make the following changes:

Swap the color or size of an item/items

Update your shipping address

Cancel the order

Apply a discount code to your order

Please contact us at info@barbellregiment.com 

Things happen, but rest assured, our Customer Support Team will always try to make it right! 

You can contact Customer Support by emailing info@barbellregiment.com with your details (name, order number, email address, and any additional information that may help) so we can best assist you.

Product Questions

We're always working hard to restock our items that are out of stock. We recommend heading over to your favorite product and selecting the 'notify me' button; we'll reach back out to you as soon as the item is back in stock.

Please note that a lot of our prodcuts are limited editions; therefore, once they're gone, they're gone.

Returns

Something not quite right? Don’t worry, it happens!

Our products can be returned within 30 days from the date your order was delivered.

For an item to be eligible for a return, please make sure that:

  • The product was delivered within the past 30 days
  • Any apparel items must be unworn, unwashed, with tag(s), in new condition, and in its orginal packaging
  • You have the receipt, order confirmation, or proof of purchase.
  • Please note that Last Chance articles and Gift cards are non-refundable.

Products that do not meet this criteria will not be considered for return and won't be refunded.

To create a return please contact us on info@barbellregiment.com

(for more info plese check our return section) 


Shipping

Once your order passed, we take 1-2 business days to it and then the delivery time will depend on the shipping option you chose, your location and the season of the year (busy commercial season as black friday, christmas or sales can impact the delivery time) 
 
For standard shipping allow 3-5 business days.
For service points delivery allow 4-7 business days.

The Regiment can only dispatch orders on working days, which are Monday to Friday, please take this into account when calculating shipping days.

We kindly request that you allow for a minimum of 2 business days after the carrier marks the package as delivered before proceeding, as it frequently arrives within this timeframe.

If you didn't get anything after those 2 days, please contact us at info@barbellregiment.com, we'd be happy to assist you!